FREQUENT ASKED QUESTIONS



WHAT SHOULD I DO IF MY TRANSFER FOR AN EXCURSION OR AIRPORT SHUTTLE IS DELAYED NOW FOR 10 MINUTES OR MORE?

Delays may happen due to traffic, flat tires or other factors, however, we recommend you to call our operation center if the delay exceeds 10 minutes +1 829-921-13-91

I NEED TO RESCHEDULE MY AIRPORT SHUTTLE, HOW DO I GO ABOUT THIS ?

You can have your transfer rescheduled by simply writing our assistance department to info@shuttlespuntacana.com. After your e-mail is received you must be provided a new pick up time and service confirmation in the next one (1) hour.

WE DIDN'T MAKE IT TO OUR EXCURSION PICK UP, CAN WE RESCHEDULE IT FOR LATER ON THE DAY, WEEK ?

Yes, at and or our reservation team will be happy to help you. Finding wanted time and date will depend on our provider availability.

HOW DO I GO ABOUT CANCELLING A SERVICE?

To cancel any service please call our reservation team will be happy to help you. Please see Cancelation Policies.

If you have a different question, please type it in footer section down below our assistance team will incorporate answer ASAP.