REFUNDS AND CANCELLATIONS



You may request the return of a service purchased at shuttlespuntacana.com as long as it is requested in advance indicated in the Cancellation Policies.

Claims that are informed and / or requested to shuttlespuntacana.com, after 30 calendar days from the rendering of services, are considered not appropriate.

The maximum period to receive a refund for benefits not received is 15 days from the receipt of the cancellation.

The refund does not apply if one of the following cases occurs:

For hotel reservations, do not request cancellation with a minimum of 10 business days for low season and 20 business days for high season.

For reservations of transfers and excursions, do not request cancellation with a minimum of 24 business hours.

Do not present a medical certificate or justification in case of canceling the services with the minimum advance notice mentioned.

Communicate immediately via email to info@shuttlespuntacana.com or by telephone to the number +1 829-921-13-91.

Your request will be attended and evaluated the same day as long as it is received within the following schedule:

  1. From Monday to Sunday from 9 AM to 5 PM Central Country Time.
  2. When the return is authorized an email will be sent to you or you will be notified by telephone of the return confirmation.
  3. If your payment was by credit or debit card, the refund or cancellation of the charge will be made to the same credit or debit card with which you made the payment. This procedure can take up to 15 business days according to the policies of the card issuing banks.
  4. If your payment was made through Paypal the refund will be made to your Paypal account. This procedure can take 3 business days.
  5. If you do not comply with the return conditions, you will be notified by email and you must pay the cost of the indicated amount, either the total or partial payment of the canceled services.

Important:

It is likely that during the return process you will be asked for additional information as some kind of proof of cancellation.

Return by force beyond the control of the client.

Applies to acts of God, political or authority damage, manifestations, nature.

If your payment was by credit or debit card, the refund or cancellation of the charge will be made to the same credit or debit card with which you made the payment, this procedure can take up to 15 business days according to the policies of the card issuing banks .

If your payment was by Paypal, the refund will be made to your Paypal account, this procedure can take 3 business days.